Moress products are accepted for exchange or credit if returned in saleable condition within 30 days, accompanied by a sales receipt. The shipping cost of return or exchanging items will be paid by the sender. We do not accept return or exchange on reduced in price items. Unfortunately we cannot refund you if this occurs.
Moress offers after service of free lifetime warranty repair in all Moress stores across Thailand. Lifetime warranty available upon presentation of sales receipt.
Important information: We only offer free of charge repair service if the item is damaged due to its own circumstances, hence not being modify or applied by other substances. Our warranty does not entitle you to receive a replacement or refund for lost or stolen items.
If you have any questions, please contact our Customer Service:
Email: info@moress-charms.com
International contact: (+66) 81-898-9622
Domestic contact: (+66) 96-876-6629
Representatives are available 8:00AM-5:00PM Monday-Friday, 9:00AM-5:00PM Saturday.
To download or print return and exchange forms click the links below:
Moress
1/1 Soi Attakavee 1
Sukhumvit 26 road
Klongton Klongtoey
Bangkok 10110
Thailand